The Magnetic Beauty
Last Updated: [Insert Date]
The Magnetic Beauty respects your privacy and is committed to protecting the personal information you
provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit
our website, book an appointment, purchase a product, contact us, visit one of our stores or otherwise
interact with The Magnetic Beauty.
The Magnetic Beauty operates in Melbourne, Victoria, Australia.
BUSINESS DETAILS
Business Name: RAWS FUEL PTY LTD
Trading Name: The Magnetic Beauty
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information including:
Personal Information
- Full name
- Email address
- Phone number
- Address
- Date of birth where required for a particular service
- Booking and appointment information
- Purchase and order information
- Payment and transaction information
- Customer account information
- Communications with our team
- Feedback, reviews and enquiries
Beauty and Appointment Information
To provide certain beauty services safely and appropriately, we may ask for information relevant to your
treatment, such as: - Treatment preferences
- Relevant allergies or sensitivities
- Skin or lash-related information
- Previous treatment information
- Patch-test information where applicable
- Treatment history
- Aftercare information
Some information about a person’s health or allergies may constitute sensitive information under
Australian privacy law. Where we collect sensitive information, we will handle it in accordance with
applicable privacy requirements and obtain consent where required.
HOW WE COLLECT INFORMATION
We may collect personal information when you:
- Visit our website
- Create an account
- Book an appointment
- Contact us by phone, email or online form
- Visit one of our stores
- Purchase products online or in-store
- Subscribe to our newsletter
- Join a loyalty or promotional program
- Participate in competitions or promotions
- Provide feedback or leave a review
- Communicate with our staff
We may also automatically collect certain technical information when you use our website, including IP
address, browser type, device information, website activity and approximate location information.
HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and manage appointments
- Provide beauty services
- Confirm, modify or cancel bookings
- Contact you regarding your appointment
- Provide appointment reminders
- Process purchases and payments
- Manage customer accounts
- Process product orders
- Provide customer support
- Maintain treatment records
- Improve our services
- Manage customer feedback
- Respond to enquiries
- Manage refunds and complaints
- Maintain business and financial records
- Prevent fraud and misuse
- Improve our website and customer experience
- Send marketing communications where permitted
- Comply with legal and regulatory obligations
APPOINTMENT INFORMATION
When you make an appointment, we may collect information necessary to manage your booking, including
your name, contact details, selected service, preferred location, appointment time and relevant treatment
information.
We may send you appointment confirmations, reminders and service-related communications
MARKETING COMMUNICATIONS
If you provide consent to receive marketing communications, we may contact you by email, SMS,
telephone or other electronic communication channels.
You can unsubscribe from marketing communications at any time by using the unsubscribe option
provided in the communication or contacting us directly.
PAYMENT INFORMATION
Payments may be processed through third-party payment providers. We generally do not store complete
credit or debit card details on our website.
COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to keep the website functioning, remember
preferences, improve performance, understand website usage, analyse visitor behaviour and improve
marketing.
THIRD-PARTY SERVICE PROVIDERS
We may use third-party service providers for website hosting, appointment booking, customer relationship
management, ecommerce, payment processing, email, SMS notifications, marketing, analytics, cloud
storage, accounting and customer support.
OVERSEAS DISCLOSURE
Some technology and service providers may store or process information outside Australia. Where
personal information is disclosed to an overseas provider, we will take reasonable steps to ensure
appropriate handling.
HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect personal information from misuse, loss, unauthorised access,
modification or disclosure.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary, including for business,
accounting, legal and regulatory requirements.
ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to personal information we hold about you or request correction of inaccurate
information.
PRIVACY COMPLAINTS
If you believe we have mishandled your personal information, please contact us first so that we can
investigate and attempt to resolve your concern.
The Magnetic Beauty
CHILDREN’S PRIVACY
Where a customer is under 18, additional requirements may apply depending on the service and
circumstances. We may require a parent or guardian to provide consent or accompany the customer
where appropriate.
THIRD-PARTY WEBSITES AND SOCIAL MEDIA
Our website may contain links to third-party websites. We are not responsible for the privacy practices of
third-party websites.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The latest version will be published on this page with
the updated date.
CONTACT US
The Magnetic Beauty